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Gulshan Ramesh Chand

Director, Product Design

gulshanux.com linkedin.com/in/gulshanux San Jose, California gulshanramesh@gmail.com (650) 526-8086

Summary

Throughout my career, I've tackled diverse challenges across consumer, merchant, developer ecosystems, payments, payroll and HR products, turning friction into seamless flow for millions of users. I lead by empowering designers and collaborating across disciplines to build products that are as intuitive as they are impactful.

I thrive at the intersection of design excellence, business strategy, and AI-enabled innovation to solve real-world problems and deliver products that drive measurable business impact.

Experience

TriNet Group, Inc.

Full-service HR solutions for SMBs
Feb 2022 – Present
Director of Product Design 2022 – Present
  • Led the end-to-end redesign of Payroll & Expense ecosystem, including Time tools, Tax-filing workflows, W-2 systems, and payroll processing workflows.
  • Redesigned the Money experience end-to-end, unifying paychecks, pay details, total compensation, bank allocations, and W-2 access into a cohesive financial hub for employees
  • Revamped the Company Directory and Org Chart, giving employees intuitive navigation across team structures and organizational hierarchy
  • Led the TriNet mobile app overhaul, achieving a 90% monthly active user (MAU) rate among the installed base.
  • Delivered North Star visions for AI-native Reporting and led AI-powered experiences for admin and employee personas, reducing dependency on Support teams
  • Introduced and established TriNet's Design System, creating a scalable framework for consistent, high-craft experiences across product teams
  • Hired and mentored top design talent across global geographies, establishing offshore teams to support company-wide initiatives while maintaining high-velocity delivery

Zenefits (acquired by TriNet)

All-in-one HR, payroll, and benefits administration for small to mid-sized businesses.
May 2019 – Feb 2022
Principal Product Designer 2021 – 2022
Senior UX Designer 2019 – 2021
  • Led the end-to-end revamp of the Payroll Tax Setup and W-2 generation flows, streamlining complex compliance workflows for administrators
  • Designed and delivered Timesheets and Scheduling experiences that improved employee self-service and reduced administrative overhead
  • Architected a comprehensive Support Flow redesign to reduce resolution friction.

PayPal, Inc.

Fintech · Payments · Consumer & Merchant
2007 – 2019
Lead Designer Dec 2016 – May 2019
Sr. UX Designer Feb 2015 – Dec 2016
UX Designer Oct 2010 – Jan 2015
User Experience Researcher Oct 2007 – Nov 2008
  • Designed shipping and transaction activity experiences that enabled merchants to efficiently manage orders and track payment flows
  • Led the design of Reporting and Insights dashboards, empowering merchants with actionable data to optimize their business performance
  • Architected merchant onboarding flows that streamlined account setup and reduced time-to-value for new users
  • Designed compliance workflows and verification processes that ensured regulatory adherence while maintaining a smooth user experience
  • Conducted lab studies, heuristic evaluations, field visits, surveys, and card sorting to inform product decisions

Skills

Leadership & Team Building

Team Building & Mentorship Hiring & Performance Management Executive Communication

Strategy & Business Impact

Product Vision & North Star Thinking Portfolio Prioritization Resource Optimization

Experience Design & Systems

End-to-End Product Design Service Design Design Systems

Research & Innovation

Mixed-Methods Research Customer Journey Mapping AI-Enabled Product Experiences

Education

Stanford Ignite

Innovation & Entrepreneurship · Stanford GSB · 2018

M.S. Industrial Engineering (HCI Specialization)

Clemson University · 2005 – 2007

B.E. Mechanical Engineering

Anna University · 2001 – 2005