Gulshan Ramesh Chand
Director, Product Design
Summary
UX designer and strategist with over 18 years of experience in user experience design and research. Experienced working on consumer, merchant, and developer-facing problems and turning them into simple and intuitive products used by millions of customers. Passionate about working with diverse groups of designers, developers, product managers, and writers to create experiences that matter and delight.
Experience
TriNet
Human Resources · Enterprise SaaS
Director of Product Design
2022 – Present
- Lead design strategy and vision for enterprise HR platform serving thousands of SMBs
- Manage and mentor a team of product designers, driving design excellence
- Define North Star product vision and AI strategy across the platform
Zenefits
Human Resources · Enterprise SaaS
Principal Product Designer
2021 – 2022
Senior UX Designer
2018 – 2021
- Shaped the end-to-end HR platform experience across payroll, benefits, and onboarding
- Established design systems and processes that improved consistency and velocity
- Conducted research and usability testing to drive product decisions
PayPal
Fintech · Payments · Consumer & Merchant
Lead Designer
Dec 2016 – May 2019
Sr. UX Designer
Feb 2015 – Dec 2016
UX Designer
Oct 2010 – Jan 2015
User Experience Researcher
May 2007 – Nov 2008
- Shaped payment experiences for millions of users across debit, credit, merchant, and consumer products
- Conducted lab studies, heuristic evaluations, field visits, surveys, and card sorting
- Coordinated cross-functional teams to build end-to-end prototypes and design systems
Skills
Education
Stanford Ignite
Innovation & Entrepreneurship · Stanford GSB · 2018
M.S. Industrial Engineering
Clemson University · 2005 – 2007
B.E. Mechanical Engineering
Anna University · 2001 – 2005